SouldrawnDelivery & Payment
Souldrawn Ltd. provides dependable dispatch across the United Kingdom for our curated range of daily wellness and immune support dietary supplements. Every consignment is prepared in climate-conscious packaging to ensure product integrity from our warehouse to your doorstep.
- Processing time
- Dispatched the same day before 12:00, or the next working morning.
- Delivery time
- 2-3 business days
- Delivery cost
- Starting at £3.95, or fully covered above £45
- Payment
- Cash on delivery, Bank transfer
1. Delivery methods
2. Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2-3 business days | £3.95 |
| DPD Next Day Delivery | 1-2 business days | £5.95 |
Travel times are measured in business days after handover. Outlying or rural routes can require 1-2 extra days.
- We cover standard delivery for parcels over £45 across United Kingdom; for smaller orders, the carriage fee is £3.95.
- Parcels arrive within 1-2 business days once they leave our workshop.
- If you order before 12:00 on a working day, we prepare and hand your parcel over that same afternoon.
- We accept returns within 30 days of delivery, provided the jar remains unopened, unused and in its original packaging.
- Payment: cash on delivery, bank transfer.
3. Order processing
Orders received by 12:00 on a working day leave our packing bench the same day. Those placed later, or over weekends and official holidays, dispatch the following business day. You will receive an email note with your order code immediately after ordering.
Dietary supplement bottles and blister packs are sealed with tamper-evident neck bands and housed in opaque, moisture-resistant inner linings. Parcels are secured within reinforced, impact-absorbing corrugated cardboard boxes with thermal buffering to protect capsule stability against temperature variations during transit.
4. Tracking your parcel
Upon dispatch, an automated notification containing a unique postal tracking reference is transmitted via email and SMS text message, allowing real-time parcel monitoring across the domestic postal network.
5. Lost or delayed parcel
Should your parcel tracking halt for 5 business days, please send your order reference to [email protected]. We will investigate the route with the carrier and either prepare a fresh parcel or return your payment in full, based on your preference, within 10 business days of your notice.
6. Damaged on arrival
Inspect the parcel exterior upon arrival before releasing the courier. If package tampering or transit damage is visible, record photographic evidence of the damaged outer box and product seal, retain all packing materials, and email support at [email protected] within 48 hours to initiate an immediate replacement assessment.
7. Payment methods
We work with Cash on delivery, Bank transfer. We will never ask you to provide card numbers or banking credentials over the phone or by email.
8. Delivery outside United Kingdom
We post our parcels to designated destinations. Shipping rates and transit windows for your region appear at the checkout stage prior to payment. Any local import taxes or customs fees remain the responsibility of the recipient.
9. Questions about this policy
Send a note to [email protected] or ring +44 113 814 2392 through Mon-Fri 08:00-16:45, Sat 10:00-13:30. We reply to all inquiries within one working day.
- Merchant
- Souldrawn Ltd.
- Registered address
- 15 Queen Square, Leeds, LS2 8AJ, United Kingdom
- [email protected]
- Phone
- +44 113 814 2392
- Working hours
- Mon-Fri 08:00-16:45, Sat 10:00-13:30
- Registration
- Company No. 16425289