SouldrawnPrivacy Policy
Souldrawn Ltd. (operating as "Souldrawn") acts as the data controller for information gathered through souldrawn.shop. This document outlines what details we record, our reasons for holding them, our retention periods, third-party access, and your statutory rights.
1. Who is responsible
Souldrawn Ltd., based at 15 Queen Square, Leeds, LS2 8AJ, United Kingdom. Enquiries regarding personal data may be directed to [email protected].
2. Legal framework
We process all personal details according to UK GDPR and the Data Protection Act 2018 as well as the relevant statutes of United Kingdom. In the event of any discrepancy between these terms and applicable legislation, the statutory rules take precedence.
3. What we collect
When you purchase our botanical jars, we gather only details required to fulfill your order: full name, shipping destination, email, phone number, and selected items. We never store or collect card details directly on our website. While you visit, our platform notes technical data, including IP address, browser type, and viewed pages, through the cookies detailed below.
- Customer contact and shipping details including legal name, postal address, email, and contact telephone number.
- Transactional records and order fulfillment history including chosen method of settlement and order value.
- Technical telemetry, device identifiers, IP addresses, and browsing logs gathered via functional website cookies.
- Customer service correspondence, feedback submissions, and delivery instructions.
4. Why we use it
- To prepare, dispatch, and track your parcels and manage any returned goods.
- To respond to your questions and provide timely notifications about your order.
- To safeguard our digital shop and review general browsing patterns across the site.
- To share occasional updates and offers when you have opted in, with an unsubscribe option included in every email.
6. Parties who handle your data
Our delivery couriers receive your dispatch details to deliver parcels to your door. Payment intermediaries handle data strictly required to finalize transactions. Technical infrastructure and analytics services operate under data agreements on our behalf. We never trade or sell personal records.
Souldrawn Ltd. operates exclusively within the United Kingdom under domestic data privacy frameworks. We maintain a strict policy of never selling, renting, or trading customer personal records to third-party commercial brokers or advertising intermediaries.
7. Retention of your details
Purchasing records are maintained strictly for the duration specified by statutory bookkeeping laws, after which they are erased. Profile information remains on file until you decide to close your account. General analytical records are stored for 14 months.
8. Your rights
Pursuant to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, customers maintain the right to request access to their personal records, demand correction of inaccurate information, request erasure of personal data, restrict processing activities, and request portable machine-readable copies of stored data files.
9. Security
Souldrawn Ltd. does not process, store, or transmit payment card information. Customer orders are settled exclusively via Cash on Delivery directly to the delivering postal agent at zero surcharge, or through Direct Bank Transfer executed directly between the customer and our designated UK clearing bank.
10. Questions about this policy
Send a note to [email protected] or ring +44 113 814 2392 through Mon-Fri 08:00-16:45, Sat 10:00-13:30. We reply to all inquiries within one working day.
- Merchant
- Souldrawn Ltd.
- Registered address
- 15 Queen Square, Leeds, LS2 8AJ, United Kingdom
- [email protected]
- Phone
- +44 113 814 2392
- Working hours
- Mon-Fri 08:00-16:45, Sat 10:00-13:30
- Registration
- Company No. 16425289